Privacy Policy

1. What Personal Information We Collect

We may collect and hold personal information that is necessary for us to deliver our services, communicate with you, and enhance your experience. This may include:

• Your name, contact details, and address
• Email address and phone number
• Service preferences and interactions with us
• Information related to warranties or service registrations

 

If we are unable to collect this information, we may not be able to provide you with the requested services or products.

 

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Contact us in person, by phone, or online
• Use our website, social media platforms, or email
• Request a service or quote
• Engage with our customer service or support team

 

We may also collect information from third parties, such as service providers acting on our behalf.

 

3. How We Secure Your Information

We take your data security seriously. Your personal information is stored either electronically in secure systems (including cloud-based platforms) or in hard copy format. Measures we use to protect your information include:

• Minimising the data we collect
• Restricting access to personal data on a need-to-know basis
• Providing staff with privacy and data protection training
• Using encryption and secure networks for data storage and transmission

 

4. Why We Collect and Use Your Personal Information

We collect, hold, and use your personal information to:

• Provide and manage the services you request
• Communicate with you regarding your service or project
• Register warranties and ensure after-sales support
• Improve our service offerings and customer experience
• Comply with legal obligations

 

5. When We Share Your Personal Information

We may share your personal information with:

• Third parties for warranty registrations or service-related obligations
• Legal, financial, or regulatory authorities when required by law
• Potential buyers or partners in the event of a business restructure, merger, or acquisition

 

We only share personal information when necessary and in accordance with applicable privacy laws.

 

6. Overseas Disclosure of Personal Information

Some of our service providers (e.g. data storage and IT support providers) may be located outside Australia. When this occurs, we ensure that:

• The service providers are required to comply with Australian privacy standards
• Your personal data is only used for agreed purposes
• Protective measures are in place to prevent unauthorised access or misuse

 

7. Accessing and Correcting Your Information

You may request access to or correction of the personal information we hold about you. You can do this by:

• Logging into your customer account (if applicable)
• Contacting us directly using the details provided below

 

We may ask you to verify your identity before processing your request.

 

8. Making a Privacy Complaint

If you have concerns or complaints about how we handle your personal information, please contact our Privacy Office using the details in Section 9. You may be asked to submit your complaint in writing with relevant details. We aim to respond within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

 

9. Changes to This Privacy Policy

This Privacy Policy is current as of 6 April 2025. From time to time, we may update it to reflect changes in our operations or legal obligations. We will notify you of any significant changes and publish the updated policy on our website.

 

10. Contact Us

For any questions, access or correction requests, or to lodge a privacy complaint, please contact us:

Phone: 0431 632 937
Email: enquiries@drmbuildingservicesgroup.com.au
Mail:
DRM Building Services Group Pty Ltd
Unit 12, 11 Karp Court
Bundall, QLD 4217